At Liv Sienne orders must be pre-paid online. If alternative orders are made via telephone, payment must be made via pro forma invoice, credit card or direct deposit. No orders will be posted until full payment is received.
Prices shown on the website are inclusive of GST. We reserve the right to alter these prices at any time unless prior invoiced.
RETURNS & EXCHANGES
We want you to be happy with the items you order and we will gladly refund any full priced items that are returned and received within 7 days of receipt.
To be eligible for a refund, items must be unworn, in the original packaging and with all swing tags still attached to garment.
Exchanges can be made by organising via email or phone call. You will simply need to inform us what item you would like to exchange so that we can put it on hold for you. Please make a note of your order number and the particular style number in question. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!
Change of mind - please choose your purchase wisely as if you change your mind we are happy to offer you an online store credit, exchange but not a refund for change of mind. However, it is important to note the following:
- This does NOT apply to anything which is on sale as these strictly have a no return policy.
These are our rights as a business in South Australia. If you wish to view your rights as a consumer please visit the following - https://www.sa.gov.au/topics/rights-and-law/consumer-rights/refunds-and-returns.
You must notify us via email before making a return or your return may not be processed.
Please email us at firstname.lastname@example.org with the subject ‘Return’.
Please include your full name, order number and the reason for your return.
We will get back to you within 3 working days with a return number RN.
All shipping costs associated with the return of goods are the responsibility of the consumer unless the incorrect item was sent or the item is faulty.
Liv Sienne is not liable for any lost or damaged return items whilst in transit.
Once returned items have been received and inspected, the refund will be processed within 5-7 working days. The credit will be applied to the same credit card used to make the purchase and you will receive a confirmation email when the refund has been processed. Please allow 2-5 working days for the funds to appear in your account.
We do not accept returns on swimwear/bodysuits or earrings, sorry.
Sale items are returnable for exchange or store credit only.
Colours and Sizes: Please note that colours may vary slightly from those displayed by your monitor. If you need help establishing what size you are please drop us an email or call us and we are happy to help as some brands are different in sizing.
Sold Out items: If an item you have ordered is out of stock online, we will attempt to locate your item and dispatch to you as soon as the item becomes available. We will notify you if the item has sold out. If a specific size or colour is not listed it is currently out of stock or sold out.
We like to provide our customers with fast and reliable local shipping. Please allow up to 14 days for delivery depending on product availability and the particular time of year. We only pack twice each week, but will try to process your order as fast we can once the order is received.
We use Australia post as a reputable shipping agency and all items will be fully traceable once shipped.
Port Augusta (Our location) is outside Australia Post's next day delivery, therefor EXPRESS post can usually take 2-3 business days to arrive, especially interstate orders. Standard shipping will generally take 5-7 business days to arrive. We at Liv Sienne send most items EXPRESS post to ensure you get your delivery earlier than Australian standard post, hence why our postage is a little more than standard pricing.
All items require a signature upon delivery so please ensure you select a delivery address with someone available to sign for your parcel.
We offer "Collect in Store" option for all orders in and around the Port Augusta area. We love to see our customers ensure they do not miss out on their favourite item, but some times we can have a customer in the store at the same time and purchase the same item at the exact same time. We will so our utmost best to ensure your get your order but sometimes the item just may not be available.
You will be emailed the Australia Post tracking number. We package our goods with utmost care, however once the goods leave our store and have been received by Australia Post we can not accept responsibility for damages or non-delivery.
In the unfortunate circumstance that non-delivery or damage was to occur, this would need to be discussed with Australia Post & yourself.
We do not accept responsibility for any delays in busy or peek times , or due to unforeseen circumstances.
If your parcel is returned to us as undelivered you will be charged additional postage to resend your item to the correct address.
We offer a FREE gift wrapping service if you are purchasing something for that someone special. Please advise us and we are more than happy to wrap your gift for you.
We are more than happy to help our overseas customers, we would prefer you contact us and we can quote the shipping of your order.
International customers are subject to the all the above conditions. All duties and taxes are the responsibility of the customer. We advise you contact the Customs authority in your country for details.