We like to provide our customers with fast and reliable local shipping. Please allow up to 14 days for delivery depending on product availability and the particular time of year. We only pack twice each week, but will try to process your order as fast we can once the order is received.
We use Australia post as a reputable shipping agency and all items will be fully traceable once shipped.
Port Augusta (Our location) is outside Australia Post's next day delivery, therefor EXPRESS post can usually take 2-3 business days to arrive, especially interstate orders. Standard shipping will generally take 5-7 business days to arrive. We at Liv Sienne send most items EXPRESS post to ensure you get your delivery earlier than Australian standard post, hence why our postage is a little more than standard pricing.
All items require a signature upon delivery so please ensure you select a delivery address with someone available to sign for your parcel.
We offer "Collect in Store" option for all orders in and around the Port Augusta area. We love to see our customers ensure they do not miss out on their favourite item, but some times we can have a customer in the store at the same time and purchase the same item at the exact same time. We will so our utmost best to ensure your get your order but sometimes the item just may not be available.
You will be emailed the Australia Post tracking number. We package our goods with utmost care, however once the goods leave our store and have been received by Australia Post we can not accept responsibility for damages or non-delivery.
In the unfortunate circumstance that non-delivery or damage was to occur, this would need to be discussed with Australia Post & yourself.
We do not accept responsibility for any delays in busy or peek times , or due to unforeseen circumstances.
If your parcel is returned to us as undelivered you will be charged additional postage to resend your item to the correct address.
We offer a FREE gift wrapping service if you are purchasing something for that someone special. Please advise us and we are more than happy to wrap your gift for you.
We are more than happy to help our overseas customers, we would prefer you contact us and we can quote the shipping of your order.
International customers are subject to the all the above conditions. All duties and taxes are the responsibility of the customer. We advise you contact the Customs authority in your country for details.
We will do our utmost to ship your preorder within 24 hours of receiving the items within our store.